Live Chat and Chatbot for Your Pakistani Business Website
Live chat and chatbot software for your website and your app, built and managed by Smart Nexus.
Give your customers instant answers, capture every lead that comes through, and let your team step in only when it matters, without hiring anyone new or managing a separate vendor.
No engineers required · Live on your site or app in two to four weeks, fully configured for your business
Smart Nexus Assistant
Sample conversation
Your customers are messaging you around the clock. Your team isn't.
A customer asks a question at 11pm and gets an answer the next afternoon, if they get one at all. Someone fills out a contact form and nobody follows up for two days. A support agent answers the same five questions forty times a week. A lead comes in through your website and sits in an inbox until someone remembers to check it.
None of this is anyone's fault. It's just what happens when every conversation depends on a person being available, awake, and not already handling three other things.
What this actually costs you:
- Leads that go cold before anyone responds
- Support agents spending most of their day on questions that don't need a human
- Customers who give up and go to a competitor instead of waiting
- No visibility into how many people are asking what, or how well your team is keeping up
Smart Nexus Assistant combines live chat and chatbot software into one system that sits on your website, inside your own app, or both, handling the conversations that don't need a human so your team can focus on the ones that do.
It's not a separate platform you have to learn or a vendor you have to manage directly. Smart Nexus sets it up, configures it around your business, and maintains it, the same way we handle your ERPNext implementation. One team, one point of contact.
Whether you run an online store, a customer support app, a booking platform, or an internal tool your team and customers both touch, the Assistant plugs into what you already have.
Everything you need to handle conversations at scale, without adding headcount.
Answers common questions instantly
Pre-set responses handle the questions you get every day: pricing, hours, how something works, where an order is.
- Instant replies, no waiting for someone to see the message
- Configured around your actual FAQs, not generic scripts
- Works around the clock, including nights and weekends
Understands your content, with AI integration
Add AI-powered responses and the Assistant goes beyond scripted answers, drawing on your own product information, policies, and content to handle more nuanced questions naturally.
- Learns from your existing content and documentation
- Handles questions that don't fit a pre-set script
- Available as an add-on, scoped to your specific use case
Turns visitors into leads automatically
Name, email, and phone number, collected naturally during the conversation rather than through a form people abandon halfway through. Every conversation is a lead capture opportunity, not just a support ticket.
- No inquiry falls through the cracks
- Leads land wherever your team already looks for them
- Works even outside business hours
Hands off to a real person when it matters
The Assistant knows its limits. When a conversation needs a human touch, it routes directly to your team with the full conversation history intact.
- No repeating yourself to a human after talking to the bot
- Configurable rules for when a handoff happens
- Your team picks up with full context, not from zero
Looks up orders and bookings on demand
Customers can check the status of an order or a booking directly in the chat, without waiting on hold or opening a support ticket.
- Fewer repetitive status-check queries for your team
- Faster answers for customers
- Works for e-commerce orders, appointments, or bookings
Speaks their language
Built-in support for Urdu and English, so customers can ask questions in whichever language they're comfortable with.
- No customer left out because of language
- Matches how your actual customers communicate
- Works across both website and in-app deployments
Shows you what's actually happening
An analytics dashboard tracks conversation volume, the questions customers are asking most, and how the Assistant is performing.
- Real data instead of guesswork
- See where customers get stuck or drop off
- Spot patterns in what people are asking for
How It Works
We learn your business
A short onboarding call to understand your website or app, the questions customers ask most, and what a good handoff to your team looks like.
We set up the Assistant
We audit and clean your existing data: product lists, pricing, policies, FAQs, and any workflows specific to your team. Then we build the conversation flows and configure the handoff rules around how your business actually operates.
One simple script, and it's live
For websites, we install a lightweight script and the Assistant appears. For in-app deployment, our team handles the integration directly with you. No development team required on your side either way.
You watch it work
Check the analytics dashboard, see what customers are asking, and adjust as you learn what's working.
What the Implementation Includes
Getting Smart Nexus Assistant live on your business is not a simple install. Every client's data, workflows, and brand are different, and the quality of what goes into the assistant determines the quality of what your customers experience.
Then PKR 30,000 per month for hosting, the platform, updates, and local support.
Content Audit and Knowledge Base Setup
We review, clean, and structure your business data: product lists, pricing, FAQs, policies, and workflows. Most businesses come with unstructured data across spreadsheets, documents, and various internal files. We organise it into a knowledge base the assistant can use accurately.
Custom Conversation Flows
Your assistant follows your business processes, not a generic template. We design and build conversation flows around how your business actually works, including workflows specific to your team and operations.
Branded Widget and Custom UI
Your logo, your colours, your interface. The assistant looks like it belongs on your site, not a generic third-party widget that signals an off-the-shelf tool to your customers.
Testing, Go-Live and Handover
Multiple testing rounds before anything goes live with real customers. We adjust based on testing performance, then run a handover session so your team knows how to use the dashboard.
A chatbot that looks like it belongs on your site
Smart Nexus Assistant isn't a generic widget bolted onto your page. It's configured to match your brand.
- Brand colors, the chat widget matches your site's color palette, not a default theme
- Position, placed wherever it fits your layout best, left or right
- Avatar and name, give the Assistant a name and icon that fits your brand voice, instead of a generic bot icon
Brand colors
Position
Avatar and name
Live chat or chatbot? It's both.
Most tools make you choose. Live chat software puts a real person on the other end, which means someone has to be watching it every minute a customer might message. A chatbot alone can answer questions, but it can't always tell when a customer actually needs a person.
Smart Nexus Assistant is built to do both, in the same conversation:
Without Smart Nexus Assistant
- Live chat only: someone has to be online and watching, or customers get no reply
- Chatbot only: automated answers, but no way to reach a real person when it matters
- Two separate tools, two things to manage, and gaps in coverage between them
With Smart Nexus Assistant
- Automated answers around the clock, no one has to be watching
- Seamless handoff to your team the moment a conversation needs a person
- One system, one dashboard, no gaps in coverage
Who It's For
E-commerce
Answer order status, shipping, and return questions instantly. Capture leads from visitors who aren't ready to buy yet but might be later.
Customer support apps
Handle the repetitive questions your support team answers all day, every day, so they can spend their time on the issues that actually need a person.
Booking and appointment-based businesses
Let customers check or manage bookings through chat instead of calling in, and capture new leads from people just browsing your site.
Any business with a website or app
If people message you with questions, the Assistant reduces how many of those questions need a human to answer, whatever your industry.
Why Smart Nexus
You're not managing a separate chatbot vendor on top of everything else. The same team that implements and supports your ERPNext system sets up, configures, and maintains your Assistant, so there's one relationship, one point of contact, and one place to go when something needs to change.
How Smart Nexus Assistant Compares
Smart Nexus Assistant is built for Pakistani businesses that need live chat and chatbot support with a local team that handles everything from setup to go-live. Most local providers charge a setup fee and hand you a generic bot. Smart Nexus Assistant's PKR 80,000 implementation includes content audit and cleanup, custom conversation flows built around your actual business workflows, and a branded widget. Then PKR 30,000 per month to keep it running.
| Feature | Smart Nexus Assistant | Botsify | Tawk.to |
|---|---|---|---|
| Listed price | PKR 80,000 implementation, then PKR 30,000 per month (up to 5 users) | $149 per month (Done-for-You Agent plan) | Live chat free; AI Assist add-on from $29 per month |
| Setup fee | PKR 80,000 (implementation) | None listed | None listed |
| Live chat with human agents | Yes | Yes | Yes |
| Chatbot and AI replies | Yes (pre-set answers, AI as an add-on) | Yes (AI agents) | AI Assist add-on |
| No | Yes | Not listed |
Competitor details come from each vendor's public website (Botsify pricing, Tawk.to pricing) and, for Botsify's human handoff, third-party reviews on Capterra and Software Advice, checked on 13 October 2026. "Not listed" means the vendor's own site does not state it. Prices and features change, so confirm current terms with each vendor.
Frequently Asked Questions
What is Smart Nexus Assistant?
A chatbot that Smart Nexus sets up and manages on your website or app, handling common questions, capturing leads, and routing conversations to your team when they need a human.
Is this live chat software or a chatbot?
Both. Smart Nexus Assistant combines automated chatbot responses with the ability to hand off to a real person on your team, so you get the coverage of live chat without needing someone watching it around the clock.
Do I need a developer to set it up?
No. Our team handles the full implementation: content audit and knowledge base setup, conversation flow design, branded widget build, and installation. You do not need a developer on your side at any stage.
Can it work inside our own app, not just our website?
Yes. Smart Nexus Assistant can be added to your website, your own app, or both.
Does it use AI, or just pre-set answers?
Both are available. The base setup uses pre-set responses for common questions. AI-powered responses, where the Assistant draws on your own content to handle more complex questions, are available as an add-on.
Does it support Urdu?
Yes, the Assistant supports both Urdu and English.
What happens when it can't answer a question?
It hands the conversation off directly to your team, along with the full conversation history, so nothing gets lost in the handoff.
Can customers check their order or booking status through the chat?
Yes, the Assistant can look up order and booking status directly in the conversation.
How much does Smart Nexus Assistant cost?
Smart Nexus Assistant is priced at PKR 80,000 for implementation and PKR 30,000 per month for up to 5 users. The implementation covers content setup, custom conversation flows, branded widget, and go-live testing.
What does the implementation include?
The one-time implementation is PKR 80,000 and covers everything needed to go live properly: content audit and knowledge base setup, custom conversation flow design around your business workflows, branded widget with your logo and UI, and multiple testing rounds before go-live. Most businesses have unstructured data across spreadsheets, documents, and various internal files. We clean and organise it so the assistant works accurately from day one.
How many users are included in the plan?
The PKR 30,000 per month plan includes up to 5 users. Contact us if you need additional users.
How long does setup take?
Implementation typically takes two to four weeks depending on the complexity of your data and workflows. Week one covers content audit and knowledge base setup. Week two covers flow design and branded widget build. Weeks three and four cover testing rounds and go-live. Contact us to discuss your specific timeline.
Can Smart Nexus Assistant be used without ERPNext?
Yes. Smart Nexus Assistant is a standalone product. You do not need to be an ERPNext client to use it.
Do you offer a free trial or demo?
Yes. Contact us to schedule a free demo of Smart Nexus Assistant for your business.